Returns

Sun-San & Salt-Water Sandals that are purchased online from our webstore can be returned within 28 days of the purchase date for a full refund of the amount of the purchase. Upon receiving your returned Sandals at our warehouse, a refund for the amount of the purchase will be issued to you within 14 business days. This refund will be issued to the same payment method that was used to make the original purchase. We cannot refund different accounts or credit cards. All merchandise must be returned unused and accompanied by the original box and packaging.

UK Mainland Customer Returns

If you’re looking to return a pair of sandals purchased from our webstore, please fill out the bottom half of the delivery note you recieved (or add your own piece of paper) making sure to include your name, order number, reason for returning and items to return. 

The cost of the return is your responsibilty and we would suggest using a trackable/recorded sevice.

Salt-Water Sandals UK
1 Thane Villas
G05 Regent Studios
London
N7 7PH

Please note that all returns must be returned in the original shoe box with external packaging. If your return is received with a damaged shoe box, you will have a £5.00 deduction on your refund to cover the costs of repackaging.

We cannot accept responsibility/reimburse for any lost or damaged items so please do use a trackable service and keep your proof of postage.

UK Non-Mainland Customer Returns

 If you’re looking to return a pair of sandals purchased from our webstore,please fill out the bottom half of the delivery note you recieved (or add your own piece of paper) making sure to include your name, order number, reason for returning and items to return. 

The cost of the return is your responsibilty and we would suggest using a trackable/recorded sevice.

Salt-Water Sandals UK
1 Thane Villas
G05 Regent Studios
London
N7 7PH

Please note that all returns must be returned in the original shoe box with external packaging. If your return is received with a damaged shoe box, you will have a £5.00 deduction from your refund to cover the costs of repackaging.

We cannot accept responsibility/reimburse for any lost or damaged items so please do use a trackable service and keep your proof of postage.

UK Additional Information 

All merchandise must be returned unused and accompanied by the original shoe box and packaging. If your return is received with a damaged shoe box you will have a £5.00 deduction on your refund to cover the costs of repackaging.

Please make sure you try on your shoes on a carpeted area. We will not accept returned shoes that are marked on the sole. The condition of the product is left to the discretion of Salt-Water.

All returned items must include information on the order (full name/email address/order number/items returned) for your refund to be processed.

Do not use the shoe box as outer packaging as it is counted as part of the sold unit.