Most Frequently Asked Questions

Can Salt-Water Sandals go in the water?

Why are they called Salt-Water Sandals?

How do you break in Salt-Water Sandals?

Where are Salt-Water Sandals from?

Do Salt-Water sandals stretch?

Are Salt-Water Sandals unisex?

How do you clean white Salt-Water Sandals?


What is my Salt-Water size?

How do I work out what Salt-Water or Sun-Size size to buy my child?

How do Salt-Water and Sun-San Sandals fit?

How do I care for my Salt-Water Sandals?

My sandals feel a little tight. Is there anything I can do?


I am having issues with ordering / issues with payment, what shall I do?

The sandal/size I am looking to purchase is not showing, where is it?

Can I cancel my order?

Can I change my order after I have received my order confirmation?

Can I add an item to my order?

Can I order over the phone?


Non Mainland UK

I’ve lost my returns form – where do I send my sandals back to?

I want to exchange my sandals, what do I do?

I missed the 28-day deadline for returns, what can I do?

I was bought a pair as a gift but I want to change them, what do I do?

I bought a pair from another store and want to exchange/return them?

I brought a pair during a promotional sale - can I return/exchange them?

How long does it take for my return to be processed?

Sales and promotions

Can I return products bought in a sale or over a promotional period?

Why is my promotional code not working?

Can I claim back a discount after an order is placed on the website?

Can I use a discount code on a website promotion?

Faulty goods

My sandals appear faulty – what do I do?

Postage and Shipping

Mainland UK

How do I track my order?

My order seems to be on its way back to Salt-Water Sandals and I never received it?

My order tracking shows as delivered, but I haven’t received it.

What about shipping over promotional periods?

Still need to get in touch? Please head over to our Contact Us page and fill out our easy to use customer services form and we will get back to you as soon as we can.