Terms of Sale:

• We will only accept returns if they are faulty OR you tell us within 14 days you want to return.
• This sale cannot be used in conjunction with any other offer.

Delivery

All deliveries will require a signature. We deliver door to door not person to person so please make sure there is a trustworthy person at your stated address to accept your order. If no one is available at your address to take delivery, we will endeavour to ensure you receive a note that the Products have been returned to our premises or being held by the delivery company, and in either case, you will need to rearrange delivery.

• UK mainland deliveries are sent whenever possible Door to Door Courier (24 hours from the point the parcel is picked up from our depot) *a signature is required
• Scottish Highlands, Channel Islands & Ireland will be by Special Delivery trackable (3 days) *a signature is required

All purchases for delivery to mainland UK are £6.00 up to 4 kilos (4000g)

In the UK we try to deliver your sandals next day delivery if we receive your order before Midday. Next day delivery includes any number of pairs up to 4 kilos. If we receive your order before midday on a Friday it will be processed on the next working day (Monday). If we receive your order after Midday on a Thursday then it will be processed for pick up by the courier on Friday afternoon. Delivery will be next working day: Monday. We have not offered Saturday delivery as our customers have to pay a high premium for this service.

Holiday Deliveries

Please note during national holiday periods (Easter / Christmas / Bank Holidays) delivery and dispatch will be slower. Our warehouse and all Courier services also deserve a break with their families and often we rely on a skeleton staff of eager beavers. The cost for sending out our dispatches is based on using trackable services NOT on providing next day although that is most often the case.

Cancelling an Order

Sun-San & Salt-Water Sandals that are purchased online from our webstore can be cancelled/returned within 28 days of delivery for a full refund of the amount of the purchase.

*N.B. For products on sale purchased online from our webstore, this return period is reduced and sandals can be returned within 14 days of receiving them for a full refund of the amount of the purchase.

However, a delivery can only be cancelled if it does not have an assigned tracking number for shipping. If your order has already been processed and is in transit, it is not eligible for cancelled delivery. In this case, your return/cancellation must be requested once the order has arrived.

UK Mainland Customer Returns

We are unable to offer the Free Returns service. Customers have to cover the postage cost of the return.

In the case of a return we ask that you fill out the form you received with your order and send it via a recorded delivery service back to us at:

Salt-Water Sandals UK
1 Thane Villas
G05 Regent Studios
London
N7 7PH

We advise that you use a tracked postage option as we cannot refund any order without receiving the sandals back in to our warehouse. We cannot accept responsibility/reimburse for any lost or damaged items so please do use a trackable service and keep your proof of postage.

Refunds

Upon receiving your returned Sandals at our warehouse, a refund for the amount of the purchase will be issued to you within 14 business days. This refund will be issued to the same payment method that was used to make the original purchase. We cannot refund different accounts or credit cards. All merchandise must be returned unused and accompanied by the original box and packaging

Exchanges

Salt-Water Sandals Uk does not provide direct exchanges.  Customers have to cancel the initial order and re-order through the website and await a refund on the initial pairs. 

Faulty Items

If you have received a faulty pair/s of sandals please contact us via the contact us form and explain the problem. Likewise, if you have received an item in error that was not ordered. In this case only we will refund postage costs accrued to remedy the problem

Additional Information

All merchandise must be returned unused and accompanied by the original box and packaging. If your return is received with a damaged shoe box you will have a €5.00 deduction on your refund.  Please make sure you try on your shoes on a carpeted area. We will not accept returned shoes that are marked on the sole. The condition of the product is left to the discretion of Salt-Water. All returned items must include the original packing slip as well as filled out returns form that was included in the original package. Do not use the shoe box as outer packaging as it is counted as part of the sold unit. At this time we are unable to send to every ROW country. If you cannot find your country in the address drop down list please email us via the contact us form (add link) and we can confirm whether we are able to dispatch to a personal address and provide a shipping quote.