Important Shipping and Returns Notice - Coronavirus-19 update 17/04/20
We're currently operating Ecommerce despatches as normal but at a reduced speed to keep our warehouse team safe. You will get your order, but it may take 7-10 days longer than normal, Please bear with us as we adapt to the daily changing situation.
*WE ARE CURRENTLY NOT ACCEPTING RETURNS & have extended the returns period for 90 days.
Please do not send back items that you wish to return until JULY 2020.
We will not be responsible for any returns sent back before this date as deliveries have been curtailed at the returns depot & we cannot guarantee their safekeeping. Should the situation ease, we will send out an alert. Please keep updated via our T&Cs, Facebook page or using the Contact Us form on the website.
We are extremely sorry for the inconvenience.
Across the EU we offer a range of services including Standard Delivery, Express Delivery, Free Delivery* and Free Delivery over €100.00*
*only available in applicable countries.
For special delivery inc Express, we offer a door-to-door service (not regular mail) and there must be someone at the address in normal working hours to receive the delivery. Sometimes a work address is a better option for this reason. We will deliver the package to the address but not person-to-person, so please guarantee a trusted person will be there to receive the package.
We ask that all special delivery is ordered pre 11am for same day despatch.
We will deliver the package to the address but not person-to-person, so please guarantee a trusted person will be there to receive the package.
For regular mail, postage can take between 2-5 days and final costs will be worked out at checkouts dependant on postcode/address/weight/dims.
Free Shipping (Luxemburg / Belgium / Netherlands)
- 2-5 working days from receipt of tracking number
- To be ordered pre 11am for same day despatch.
Standard Delivery (Europe – Zone 2)
- Starts from €10.00
- Delivered between 2- 6 working days from tracking issued.
- Free shipping for Orders of 100 Euros in France and Germany
Standard Delivery (Zone 2.1, 2.2, 2.3, 2.4, 3, 3.1, 3.2, 3.3, 4, 4.1, 5 and 6)
- Starts from €10.00
- Delivered between 2-6 working days from tracking issued.
Express Delivery (Zone 1, 1.1, 2, 3, 4, 5, 6 and 7)
- Starts from €8.50
- Next Working Day delivery pre 6pm from receipt of tracking number
- To be ordered before 11am for same day despatch.
* Final delivery costs will be calculated at checkout using your address, postcode, item weight and dimensions.
Please note during national holiday periods (Easter / Christmas / Bank Holidays) delivery and despatch will be slower. Our warehouse and all Courier services also deserve a break with their families and often we rely on a skeleton staff of eager beavers.