Privacy and Cookie Policy

1.Overview

Your privacy is very important to SALT-WATER SANDALS EU

 SALT-WATER SANDALS EU a French simplified joint stock company registered before the Paris Trade and Companies Register under No. 878556794 (referred to in this policy as “we” or “us”).

Our registered office is:

 25 Place de le Madeleine

75008 Paris

France

The Company takes the security and privacy of your data seriously. We need to gather and use information or ‘data’ about you to manage our relationship with you and deliver products and services to you. We will comply with our legal obligations under the Data Protection Act 2018 (the DPA 2018’) and the EU General Data Protection Regulation (‘GDPR’) in respect of your data privacy and security. This policy outlines how we will use, process and store your data and your data rights.

We abide by:

Six data protection principles:

1.Lawful, fair and transparent data processing

  1. Data collection and processing only for specified, explicit and legitimate purposes
  2. Adequate collection of data which is relevant and limited to what is legally necessary for the purposes for which it is processed;
  3. Keeping accurate and up to date data, deleting inaccurate or outdated data.
  4. Limiting the retention of data for active use for the purposes for which permission has been given.
  5. Secure processing of data,(including the handling by any 3rd party partners who help SALT-WATER SANDALS EU to deliver products to you or collect them from you)

 2.What data we collect

SALT-WATER SANDALS EU may collect data from you both directly (Online, on the telephone, by e mail related to requests, account set up or ordering) and indirectly (Cookies – please see section on Cookies below).

Data collected is likely to include:

  • Name / Gender (if you open an account with us, order a product, return a product, enter a competition)
  • Contact details: postal address including billing and delivery addresses, telephone numbers (including mobile) , e mail. (if you open an account with us, order a product, return a product, enter a competition)
  • Purchases / orders made by you
  • Your online browsing activities on our Website (if you choose to use our website and accept our cookies)
  • Your account set up password (if you open an account with us)
  • When you place an order – your card or payment details
  • Your communication and marketing preferences (for News-letter sign up)
  • Your feedback if you agree to give us any feedback on our services
  • Your location (if you choose to order from us or send a product back)
  • On occasions we may need to collect further data from you in order to process a return or a refund or communicate with you about competitions you may choose to enter, when you opt to order our products or to sign up for our Newsletter or enter a competition.

The details you share with us allow us to bring you our latest products and offers and to take your product orders.

3.How we use your data

We recognize your data belongs to you. We use your data for specific purposes when you choose to give it to us. The ways in which we use your personal data and information are:

  • Provision of goods and services
  • To improve our website for your easier use
  • To manage your account – if you choose to create one
  • To verify your identity and prevent fraudulent activity
  • To contact you if you give permission about offers, competitions and new products
  • For customer insight and marketing purposes – with your permission
  • To manage refunds and returns if you make any

4.How we protect your data

We promise to keep your information secure.

To prevent unauthorised access or disclosure, we have procedures and contracts in place to safeguard and secure the information we collect from you online.

Sharing your data with our third party service providers

We may need to share your data with our service providers, such as delivery and warehouse partners and IT and operating system providers so that we can deliver your order to you. We may also share your data with marketing service providers if you have entered a promotion or competition with us on our website. We will not use your data for any purposes we have not asked your permission about first or made clear in this policy. We ensure contractual obligations are in place with our service providers, which means they can only use your data to provide our services to you and that they also need to keep your data secure.

Restricted sharing with other third parties

Outside of our service providers we will not share your data with any other third party, we will never sell or rent our customer data to others for marketing. We may need to share your data with credit reference agencies and payment card issuers (eg: Visa Master Card, American Express) to organise your payment for our products. We may also from time to time be required to share data with governmental bodies, regulators, courts and insurers to comply with our legal obligations and safeguard our team and or other customers.

In the event of a merger or takeover or change of company ownership we may have to disclose your data to the new owner so that they can continue to provide services to you which you have requested at that time.

Length of time we keep your data

We will not retain your data for longer than we need it to provide services you have requested and given permission for. The longest we would hold any data for is 10 years (for financial accounting purposes related to orders you may have made).

Internal management of data

Our internal security measures include:

  • Operating system and IT security measures including high level password protection
  • Encryption of data
  • Internal GDPR policy and contracts with all employees
  • External GDPR policy and contracts with all service providers
  • Regular updates and monitoring of software

5.How you can protect your data

Do not log onto your account with us on a computer in a public space, please do this at home or on a secure network.

Keep your SALT-WATER SANDALS EU  account passwords protected and do not share them. We suggest you frequently change your passwords. We will never ask for bank details on e mail. Please tell us if you get something which looks as though it is from us asking for this.

6.Your data rights

In accordance with the data protection laws, you can, at any time, request access, rectification, erasure and portability of your personal data or restrict and object to the processing of your personal data. A summary of these rights is provided below:

6.1. Your right of access: the right to be provided with a copy of your personal data.

6.2. Your right to rectification: the right to require us to correct any mistakes in your data or to complete your information.

6.3. Your right to be forgotten: the right to require us to delete your personal data — in certain situations and to delete your account with us.

6.4.Your right to restriction of processing: the right to require us to restrict processing of your personal data — in certain circumstances, for example if you want to opt out of any marketing communications or cancel your newsletter subscription or  if you advise of the inaccuracy of your data.

6.5. Your right to data portability: the right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party — in certain situations.

6.6. Your right to object to processing: the right to object:
- at any time to your personal data being processed for direct marketing;
- in certain other situations to our continued processing of your personal information, eg: processing carried out for the purpose of our legitimate interests.

6.7. Right to withdraw consent You may at any time decide to withdraw your consent to the processing of your personal data. If your consent is withdrawn, it does not prevent us from processing your personal data based for specific purposes for which you have given us permission if any, such as fulfilling your orders and storing your order data as required by applicable law.

If you no longer wish to receive our marketing/promotional information, we remind you that you may withdraw your consent to direct marketing at any time directly from the unsubscribe link included in each electronic marketing message we send to you. If you do so, we will promptly update our databases, and will take all reasonable steps to meet your request at the earliest possible opportunity, but we may continue to contact you to the extent necessary for the purposes of any products or services you have requested.

6.8. Right to register a complaint You also have the right to lodge a complaint with your local data protection authority in case of alleged infringement of the data protection rules applicable to you.

6.9. To activate your rights

To exercise any of these rights, please contact us using the contact information below, or click “Contact us” here or the link on our website.

Please note that upon exercising any of the rights listed above, we will ask you to let us know what right you want to exercise and provide information (copy of an identity card, passport or other legally recognized identity) for identification purposes in order to process your request and protect you against fraudulent requests from third parties.

7.Cookies

We use cookies on our website: a cookie is a small file that asks permission to be on your computer’s hard drive. The cookie helps our website to function properly by remembering when your computer or device accesses our website making your experience faster and better but if your browser prevents the use of cookies you will still be able to use our site. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Please see here for a list of cookies used on the site.

We do not use Cookies to record information such as your name and address, but we may review your browsing and buying patterns.

We also collect information about browsing patterns and customer journey including monitoring the success of marketing promotions and competitions. We will not monitor any personal information at all.

7.1. What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you will be unable to complete a purchase on our site.

7.2. How to Disable Cookies

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

 For Mozilla Firefox:

1.Choose the menu “tools” then “Options”

2.Click on the icon “privacy”

3.Find the menu “cookie” and select the relevant options

 For Opera 6.0 onwards:

1.Choose the menu “Files”> ”Preferences”

2.Privacy

For Microsoft Internet Explorer:

1.Choose the menu “tools” then “Internet options’

2.Click on the “Privacy” tab

3.Select the appropriate setting

For Google Chrome:

1.Choose settings >Advanced

2.Under “Privacy and security” click “Content settings’.

3.Click “Cookies”

For Safari:

1.Choose “Preferences” > Privacy

2.Click on “Remove all website data”

8.Data Protection Officer

Our Data Protection Officer and Senior team help the teams to ensure we protect your personal data and comply with Data Protection legislation.

If you have any questions about how we use your data which we have not answered here, or if you want to exercise your personal data rights please contact us via our Customer Service team by e mail or telephone both of which can be found in the ‘Contact Us’ section of our website.

Magento Standard Cookies 

  • guest-view Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in “Orders and Returns” widgets. 
  • login_redirect Preserves the destination page the customer was loading before being directed to log in. Used in mini cart for logged in customers if the Display Shopping Cart Sidebar configuration option is set to Yes. 
  • mage-messages Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper. 
  • mage-translation-storage Stores translated content when requested by the shopper. Used when Translation Strategy is configured as “Dictionary (Translation on Storefront side)”. 
  • mage-translation-file-version Tracks the version of translations in local storage. Used when Translation Strategy is configured as Dictionary (Translation on Storefront side).
  • product_data_storage Stores configuration for product data related to Recently Viewed / Compared Products. 
  • recently_compared_product Stores product IDs of recently compared products. 
  • recently_compared_product_previous Stores product IDs of previously compared products for easy navigation. 
  • recently_viewed_product Stores product IDs of recently viewed products for easy navigation. 
  • recently_viewed_product_previous Stores product IDs of recently previously viewed products for easy navigation. 
  • Stf Records the time messages are sent by the SendFriend (Email a Friend) module. 
  • X-Magento-Vary Configuration setting that improves performance when using Varnish static content caching. 
  • amz_auth_err Used if Enable Login with Amazon is enabled. Value 1 indicates an authorization error. 
  • amz_auth_logout Used if Enable Login with Amazon is enabled. Value 1 indicates that the user should be logged out. 
  • form_key A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). 
  • mage-cache-sessid The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true. 
  • mage-cache-storage Local storage of visitor-specific content that enables ecommerce functions. 
  • mage-cache-storage Local storage of visitor-specific content that enables ecommerce functions. 
  • mage-cache-storage-section-invalidation Forces local storage of specific content sections that should be invalidated. 
  • persistent_shopping_cart Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper. 
  • private_content_version Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. It is set in multiple places: in PHP, in JavaScript as a cookie, and in JavaScript to local storage. For the HTTP Only Yes (based on request) means that the cookie Secure if set during HTTPS request and unsecure if set during HTTP request. 
  • section_data_ids Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. 
  • Store Tracks the specific store view / locale selected by the shopper. 

Google Analytics Cookies 

  • __utma Distinguishes shoppers and sessions .This cookie is created when the JavaScript library executes and there is no existing __utma cookie. The cookie is updated every time data is sent to Google Analytics. 
  • __utmt Used to throttle request rate. 
  • __utmb Determines new sessions/visits. This cookie is created when the JavaScript library executes and there is no existing __utmb cookie. The cookie is updated every time data is sent to Google Analytics. 
  • _utmz Saves the traffic source or campaign that explains how the shopper reached your site. The cookie is created when the JavaScript library executes, and is updated every time data is sent to Google Analytics. 
  • __utmv Stores visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor-level custom variable. This cookie is updated every time data is sent to Google Analytics. 

If you have previously agreed to us using your personal information to send you emails you can change your mind at any time by emailing [email protected]andals.com or using the unsubscribe link at the bottom of our emails. 

Under the Data Protection Act 1998 you may request details of personal information which we hold about you. We might charge you a small fee to cover our costs for doing this. 

If you believe that any information we have about you is wrong or incomplete, please write to or email us and we will correct it. 

If you would like to delete your Salt-Water account you can easily do this. Please get in touch to find our how. 

All of the above is completely in co-ordination of the new GDPR Act 2018. 

If you are a retailer and set up an account with us, it is best to check through the different set of terms & conditions written especially for you (sent to you directly, prior to your account going live)