FAQs

Sizing

What is my Salt-Water size?

How do I work out what Salt-Water or Sun-Size size to buy my child?

How do I care for my Salt-Water Sandals?

Orders

I am having issues with ordering / issues with payment, what shall I do?

The sandal/size I am looking to purchase is not showing, where is it?

Can I cancel my order?

Can I change my order after I have received my order confirmation?

Can I add an item to my order?

Can I order over the phone?

Returns

I’ve lost my returns form – where do I send my sandals back to?

I want to exchange my sandals, what do I do?

I missed the 28-day deadline for returns, what can I do?

I was bought a pair as a gift but I want to change them, what do I do?

I bought a pair from another store and want to exchange/return them?

I brought a pair during a promotional sale - can I return/exchange them?

How long does it take for my return to be processed?

Sales and promotions

Can I return products bought in a sale or over a promotional period?

Why is my promotional code not working?

Faulty goods

My sandals appear faulty – what do I do?

Postage and Shipping

Europe

How do I track my order?

My order seems to be on its way back to Salt-Water Sandals and I never received it?

My order tracking shows as delivered, but I haven’t received it.

What about shipping over promotional periods?

If we have not answered your question then please fill out the form on the Contact Us page and we will get back to you as soon as we can.