Terms & Conditions

Conditions of Use

Important Shipping and Returns Notice - Coronavirus-19 update 31/03/20

We're currently operating Ecommerce despatches as normal but at a reduced speed to keep our warehouse team safe. You will get your order, but it may take 2-3 days longer than normal, Please bear with us as we adapt to the daily changing situation.

*WE ARE CURRENTLY NOT ACCEPTING RETURNS & have extended the returns period for 90 days Because of Covid 19 we are now experiencing limited access to our returns hub We will not be able to process returns until our landlord allows us better access. Please do not send back items that you wish to return until JULY 2020 We will not be responsible for any returns sent back before this date as deliveries have been curtailed at the returns depot & we cannot guarantee their safekeeping. Should the situation ease, we will send out an alert. Please keep updated via our T&Cs, FB page or using the contact us form on the website We are extremely sorry for the inconvenience.

Please do not contact Customer Services unless there is a serious delay to your parcel. This will overload the team and we are trying our best to adapt our processes to keep everything running as smoothly as possible.

We will keep you updated as soon as we can if there are any changes.

Whilst every effort is made to ensure that the web site and content are both accurate and error free, Salt-Water Sandals UK Ltd recognises that errors may occur. In the event of such an error, we may attempt whatever actions we are deemed reasonable to correct the problem.

By viewing this web site and/or downloading any content you agree to be bound by the following terms and conditions (“Terms of Service”).

If you do not agree to these terms, you must not use this web site.

You agree not to copy, distribute, imitate any of the artwork, content, or other media contained in this web site. Also, you agree to not attempt to reverse engineer, misuse, or damage any part of the web site or the server infrastructure.

You may not use any part of this service in a way which may be illegal, either by UK law, or within the jurisdiction where the site is being accessed from.

You also hereby acknowledge that Salt-Water Sandals UK Ltd own the Intellectual Property rights to all materials within this web site and any additional content or media provided by Salt-Water Sandals UK Ltd, unless otherwise specified.

This site is created and operated by Salt-Water Sandals UK Ltd, situated in the UK.

Salt-Water Sandals UK Ltd, and the management, families and staff thereof, make no warranty that the material on or available through this site is suitable for use in any other country.

If you are accessing from any other country, it is the users responsibility to ensure that they comply with any local laws that may be applicable. You agree to use the site in the manner for which it was intended, and following instructions as and when they are provided.Because of Salt-Water’s popularity in France and Belgium we now pay localised TAX in those countries. We have passed the Distance Selling threshold. As a result we must now apply local TAX rates at check out to all sandals being purchased from France and / or Belgium

Please note that shipments into other EU member states may be subject to local VAT.

Use of this site and any services contained therein are at the sole discretion of Salt-Water Sandals UK Ltd and its management. While we endeavour to ensure the web site is available at all times, we reserve the right to modify or terminate all or any part of the service at any time, and for any reason, without notice and without liability.

We reserve the right to change the terms of service at any time without notice. It is the users responsibility to ensure they have read the terms and conditions that currently apply.

This web site may contain links to other web sites. Salt-Water Sandals UK Ltd make no guarantees, representations, or warranties about those sites or the content therein.

Salt-Water Sandals UK Ltd disclaims any and all responsibility, liability, representations, warranties, or any other terms, express or implied, for the accuracy, legality, operability, availability, merchantability, non-infringement, or completeness of any part of the content upon this site. Furthermore, Salt-Water Sandals UK Ltd disclaims any responsibility for any harm, loss, or damage resulting from viewing or downloading any media from this site, or linked to by this site.

Salt-Water Sandals UK Ltd make no warranty that this site, any content, or the servers used, are free of viruses or other harmful media. The user assumes all responsibility for any necessary servicing, repair, and/or correction that may result.

This website, and all products, materials, and information provided by Salt-Water Sandals UK Ltd are provided ‘As is’, with no warranties whatsoever.

Under no circumstances will Salt-Water Sandals UK Ltd be held liable to any user, for any damages resulting from the use or misuse of the services provided.

Our maximum liability to you shall be limited to the sum of £50, or the sums paid by you to us, whichever is greater.

You may not transfer or delegate any rights, permissions, or responsibilities as set out in these terms to any other person without express written permission from us.

Some countries may disallow the exclusion of implied warranties, so the above exclusions may not apply.

Any breach of these terms and conditions and you will be personally liable to indemnify us in full for any loss, liability, or costs incurred or arising.

These terms do not affect your statutory rights as a consumer, and these terms and conditions are provided and governed by UK law. Any dispute connected with Salt-Water Sandals UK Ltd will be subject to the exclusive jurisdiction of courts of England and Wales.

Competition, Sale and Promotional Code Terms

The participants must be 18 years or older and reside in the UK or EU members states, unless stated otherwise. Entries submitted after the official deadline are not valid. Salt-Water Europe employees cannot take part in any of the competitions. The participants must provide valid contact details we can use to get in touch. All the entries with invalid contact details will be disqualified.

On entering the competition you will be automatically signed up to our newsletter. We promise not to share your details with third parties unless stated otherwise.

Please note that when using a promotional code all sales must be returned at your own cost unless faulty so please study the sizing guides carefully.

Next day delivery cannot be guaranteed during this period. Please be sure to check out as a guest when using a promotional code

No returns or refunds on sale items unless faulty

No other promotional codes will work on sale items

Copyright & Trademarks

All content on this site, unless otherwise specified, is copyright © Salt-Water Sandals UK Ltd and / or Hoy shoes Inc 2011 all rights reserved.

Sun-San Salt-Water sandals and associated logos are trademarks of Hoy shoes Inc in the UK and other countries.


If we should receive a complaint about any part of our service (by telephone, e-mail or letter) then it will be dealt with promptly. We will reply within 5 working days. It will then be dealt with confidentially and effectively.