FAQ

SIZING

How do I work out my size?

Please follow the link below to our size charts. Please print out at 100% on your home printer. DO NOT print them to FIT TO PAGE as they will be too small.

Download and Print our Size Chart - Make sure you allow at least 1cm for toe wiggle and remember these sandals fit your heel tight to the back edge.

How do I work out what size to buy my child?

Please use the size charts following the link above. There is also additional information on the fit of each style on the product pages

UK & EU RETURNS

I’ve lost my returns form – where do I send my sandals back to?

For UK mainland customers we do offer free returns but if you lose the postage label included in your original dispatch, we are regrettably not able to provide you with another. 

For all returns, please send the sandals (and shoe box) via a trackable postage service to:

Sun-San / Salt-Water Returns
Colvanbridge
Unit 2-4
Riverside Business Park
Station Road
Earls Colne
CO6 2ER

I missed the 14 day deadline for returns, what can I do?

Our returns policy states a 14 day window for returns but it is at our discretion to allow later returns on a case by case basis. Please contact us and we will see what we can do to help

I was bought a pair as a gift but I want to change them, what do I do?

We do require some proof of purchase so please contact the person who bought them for you and ask them for the order number quoted in their confirmation email. At the least please provide us with their name and contact details so we can search our webshop database for their sales record, as we can only accept returns that were bought from us

How long does it take for my return to be processed?

We can only offer returns and exchanges for (faulty) sandals purchased through our site. Once the warehouse notifies us that your sandals (and shoe box) have been returned in good order we can start the refund process. We will not refund sandals that are marked in any way or not returned with the box in good condition. Please make sure you try them on a carpeted area and return the box inside suitable packaging. Following Consumer Contracts regulations you have the right to cancel and return your order within within 14 days but please note during busy periods the refund process can take up to 28 days.

My sandals are faulty – what do I do?

We’re very sorry if you’ve received a faulty pair. Please fill in the contact form and let us know what your fault is. Someone will then contact you with next steps. We can only offer returns and exchanges for (faulty) sandals purchased through our site. If you have purchased your sandals from another store or country, you will need to go back to the retailer and ask for their returns or exchange policy.

Stock Availability

If the item has sold out, the size will not appear as an option on the drop down selection / will be marked sold out. In busy periods items may sell out at the point of checkout i.e.: another customer bought the last pair just seconds before you (their payment transaction completed just before yours did etc) In this instance we will endeavour to contact you as soon as possible and offer an alternative.

Ordering / Issue with payment

Please make sure you provide us with both the billing address for the payment method you use (the address where your credit or debit card is registered to) as well as the correct delivery address as these can be different. We will not be able to process an order with an incorrect billing address. It is also very important to make sure the email & tel number you give us is correct as these will be used to inform you of your delivery, or used in the case of a problem. If you don't choose to add us to your contact list, Please check your spam folder for dispatch emails

POSTAGE INFORMATION

UK

In the UK we use a courier (door to door) service and do not offer regular mail. There must be someone at the address in normal working hours to receive the delivery. Sometimes a work address is a better option for this reason. We will deliver the package to the address but not person to person, so please guarantee a trusted person will be there to receive the package. Postage can take between 1-3 days

EUROPE

We offer several options for shipping to Europe – Express courier/Standard courier and where possible a tracked parcel rate. In all instances packages are trackable but some are quicker than others and these methods cost more. We offer a service for parcels up to 25kg, which we recommend for multiple purchases.

REST OF THE WORLD

We do not offer an express service to ROW as this would make the rates very high. We offer standard courier only. If your country is not showing on the list please contact us via the contact form.

TRACKING YOUR ORDER

Sign into your account and look under current orders where you will be able to view all open orders and their details. If you haven't created an account with us, please refer to your dispatch email and the tracking code therein

If we have not answered your question here please fill out the contact form and we will get back to you as soon as we can