Sun-San & Salt-Water Sandals that are purchased online from our website can be returned within 28 days of the purchase date for a full refund of the amount of the purchase. Upon receiving your returned Sandals at our warehouse, a refund for the amount of the purchase will be issued to you within 14 business days. This refund will be issued to the same payment method that was used to make the original purchase. We cannot refund different accounts or credit cards. All merchandise must be returned unused and accompanied by the original box and packaging.
We also allow customers to exchange items to a different style/colour/size subject to availability. Please contact us via our Contact Us form should you want to process an exchange and we will be able to help arrange this for you.
We do not accept any returns of products or offer exchanges of products bought from our E Commerce site over a promotional period unless faulty.
Should you receive a Sandal with an issue/fault over a promotional period please Contact Us so we can get this sorted for you.
Please note, any non-faulty sandals returned must be received in unworn, as received condition in order to receive a refund.
South-East Asia & Middle East Customer Returns
If you’re looking to return a pair of sandals purchased from our webstore, please fill out the form you received with your order including the order number reference and send it via a recorded delivery service back to us at:
Salt-Water Sandals Asia PTE Ltd
c/o Whitebox PTE Ltd
222 Tagore Lane
#02-18 TG Building
Please note that all returns must be returned in the original shoe box with external packaging. If your return is received with a damaged shoe box, you will have a USD$5.00 deduction from your refund to cover the costs of repackaging.
We cannot accept responsibility/reimburse for any lost or damaged items so please do use a trackable service and keep your proof of postage.
All merchandise must be returned unused and accompanied by the original shoe box and packaging. If your return is received with a damaged shoe box you will have a USD$5.00 deduction on your refund to cover the costs of repackaging.
Please make sure you try on your shoes on a carpeted area. We will not accept returned shoes that are marked on the sole. The condition of the product is left to the discretion of Salt-Water.
All returned items must include information on the order (full name/email address/order number/items returned/reason for return) for your refund to be processed.
Do not use the shoe box as outer packaging as it is counted as part of the sold unit.
Exchanges and/or refunds are strictly not allowed for items bought over a promotional period/sale. We ask that you double check your size/choice before purchasing during a promotion as we do not accept returns/exchanges on promotional items unless faulty.
Should you try to return/exchange a non faulty promotional item we have every right to send this item back to you.