Delivery

*PLEASE NOTE we do not offer Free Shipping or any other discounts over a promotional period.

Across Asia we offer a range of services including Standard Delivery, Express Delivery and Free Shipping, Free Delivery over $100.00*

*Available in Malaysia, Hong Kong, Thailand and Taiwan. 

We offer a door-to-door service (not regular mail) and there must be someone at the address in normal working hours to receive the delivery. Sometimes a work address is a better option for this reason. We will deliver the package to the address but not person-to-person, so please guarantee a trusted person will be there to receive the package.  

We ask that all special delivery is ordered pre 11am for same day despatch.  

We will deliver the package to the address but not person-to-person, so please guarantee a trusted person will be there to receive the package. 

For regular mail, costs will be worked out at checkouts dependant on postcode/address/weight/dims. See summary below for an idea of costs - 

Domestic (Singapore) - 

- Up to 4kg free delivery through Teleport (1-2 day delivery)
- Above 4kg and less than 5kg free delivery through Singpost (1-2 day delivery)

International - 

We offer cheaper Shippet options for all countries - 

Singapore to Hong Kong: 8-10 days 

Singapore to Indonesia: 4-16 days 

Singapore to Macau SR China: 8-10 days

Singapore to Malaysia: 4-11 days

Singapore to Taiwan: 4-10 days  

Singapore to Thailand: 4-7 days 

Singapore to Vietnam: 4-10 days

For a quicker delivery (1-2 days) we also offer DHL options with some Free Shipping options over 2 or more items.

Final delivery costs will be calculated at checkout using your address, postcode, item weight and dimensions. 

Holiday Deliveries  

Please note during national holiday periods (Easter / Christmas / Bank Holidays) delivery and despatch will be slower. Our warehouse and all Courier services also deserve a break with their families and often we rely on a skeleton staff of eager beavers.   

Returns 

Sun-San & Salt-Water Sandals that are purchased online from our webstore can be returned within 28 days of the purchase date for a full refund of the amount of the purchase. Upon receiving your returned Sandals at our warehouse, a refund for the amount of the purchase will be issued to you within 14 business days. This refund will be issued to the same payment method that was used to make the original purchase. We cannot refund different accounts or credit cards. All merchandise must be returned unused and accompanied by the original box and packaging. 

Please note, we do not accept promotional and/or sale items for a refund/exchange unless faulty. All promotional items are non-refundable and/or non-exchangeable.

South-East Asia & Middle East Customer Returns  

If you’re looking to return a pair of sandals purchased from our webstore, please fill out the form you received with your order including the order number reference and send it via a recorded delivery service back to us at: 

Salt-Water Sandals Asia PTE Ltd 

c/o Whitebox PTE Ltd 

222 Tagore Lane 

#02-18 TG Building 

Singapore 787603 

Please note that all returns must be returned in the original shoe box with external packaging. If your return is received with a damaged shoe box, you will have a USD$5.00 deduction from your refund to cover the costs of repackaging. 

We cannot accept responsibility/reimburse for any lost or damaged items so please do use a trackable service and keep your proof of postage.  

Additional Information 

All merchandise must be returned unused and accompanied by the original shoe box and packaging. If your return is received with a damaged shoe box you will have a USD$5.00 deduction on your refund to cover the costs of repackaging.  

Please make sure you try on your shoes on a carpeted area. We will not accept returned shoes that are marked on the sole. The condition of the product is left to the discretion of Salt-Water.  

All returned items must include information on the order (full name/email address/order number/items returned) for your refund to be processed.  

Do not use the shoe box as outer packaging as it is counted as part of the sold unit.